Welcome to Fizu Fashion!
These Terms and Conditions govern your use of our website www.fizufashion.com and the purchase of products from our store.
By accessing or using our website, you agree to comply with these terms. If you do not agree, please do not use this website.

1. General

Fizu Fashion is an online fashion and lifestyle store in Bangladesh offering clothing, accessories, and related products.
We reserve the right to modify, update, or remove any part of these terms at any time without prior notice. Continued use of our website means you accept those changes.

2. Account Registration

To make a purchase, you may need to create an account on our website.
When creating your account, you must:

• Provide accurate and up-to-date information.

• Keep your password secure and confidential.

• Take responsibility for all activities under your account.

Fizu Fashion reserves the right to suspend or delete accounts that violate our policies or misuse the platform.

3. Product Information

We make every effort to display accurate product descriptions, prices, and images.
However, slight variations in color or texture may occur due to lighting, screen settings, or manufacturing differences.

Prices and product availability are subject to change without notice.

4. Orders and Payments

• All orders placed through our website are subject to acceptance and availability.

• Once you place an order, you will receive a confirmation email or SMS.

• We accept payments through Cash on Delivery (COD), Mobile Banking (bKash, Nagad, Rocket), and Debit/Credit Cards.

• Fizu Fashion reserves the right to cancel any order for reasons including:

  • Product unavailability

  • Payment issues

  • Incorrect information or suspicious activity

If your order is canceled after payment, the full amount will be refunded within a reasonable period.

5. Shipping and Delivery

We offer delivery services across Bangladesh.

• Delivery time depends on your location and product availability.

• You will receive a tracking update once your order is shipped.

• Delivery charges may apply based on your order total and delivery area.

• We are not responsible for delays caused by courier services, natural disasters, or unforeseen circumstances.

6. Return, Refund & Exchange Policy

Customer satisfaction is our top priority.
You may request a return or exchange if:

• You received a defective or wrong product.

• The request is made within 3 days of delivery.

Returned items must be unused, unwashed, and in their original packaging.
We do not accept returns for items purchased during clearance or promotional sales unless the product is defective.